ANNUAL QUALITY AUDIT 2009 (Visiting Professionals)

Detailed below are the results of the Annual Quality Audit carried out in October 2009 from visiting Professionals (GP's, District Nurses, Chiropodists, Optician & Dentist) and other external services.

1. About the Home in General

Do you feel welcome when you visit the Home?

Yes 12/12 No 0/12

Any other comments:
· There were no further comments

Do you feel our residents are well cared for?

Yes 12/12 No 0/12

Any other comments:
• There were no further comments

Do you feel the facilities at Shandford meet your needs when you visit the Home?

Yes 11/11 No 0/11

Any other comments:
· The couch in the treatment room needs some ‘blue roll’
(it is always there, just needs pulling over)
· It is very crammed for residents with walking aids/wheelchairs

Here is a list of words that may describe your impression of Shandford.
Please tick as many boxes as you wish.

Clean 12/12 Unclean 0/12
Warm 12/12 Cold 0/12
Safe 12/12 Unsafe 0/12
Friendly 12/12 Unfriendly 0/12
Odour free 12/12 Unpleasant odour 0/12
Homely 12/12 Cold & impersonal 0/12
Relaxed atmosphere 12/12

Any comments on the above:
· If I ever have to become a resident in a Home, I would choose Shandford

2. About the Staff

Here is a list of words that may describe the staff you come into contact with.
(Please tick all the boxes which best describe them)

Friendly 12/12 Unfriendly 0/12
Caring & kind 11/11 Uncaring 0/12
Polite 12/12 Rude 0/12
Helpful 12/12 Inconsistent 0/12
Competent 11/11 Unprofessional 0/12
Consistent 11/11
Professional 12/12
Available 12/12

Any further comments:
· There were no further comments

If you wished to make a complaint, would you know how to?

Yes 12/12 No 0/12

Any further comments:
• There were no further comments

3. Management of the Home

Are you satisfied with:

The availability of the Home’s Managers to discuss any problems when you need to
- Yes 12/12

Whether they get things done when asked?
- Yes 12/12

The approachability of the Home’s Manager
- Yes 12/12

Management’s efforts to create a good atmosphere
- Yes 12/12

Are there any other comments you wish to make regarding the Management of the Home?

· No - very well run

4. Comments
In your view, what aspects, if any, of our Home need improvements?

• Not aware of any
· Not currently
Any further comments?

· Shandford continues to be a lovely Residential Home and I would recommend it to any of my patients (but we are not allowed to!)
· The staff continue to be very friendly and helpful to me, and assist me where needed. There is always a warm and friendly atmosphere at Shandford.
· I believe Shandford is one of the best Homes I have visited. In my professional role I was a discharge social worker, specialising in working with elderly people at the RD & E Hospital. I therefore know a lot of Homes in Devon. Shandford is an excellent Home and the staff and Management deserve a ‘well done’ for all their hard work.