ANNUAL QUALITY AUDIT 2007 (Visiting Professionals)

Detailed below are the results of the Annual Quality Audit carried out in September 2007 from visiting Professionals (GP's, District Nurses, Chiropodists, Optician & Dentist) and other external services.

1. About the Home in General

Do you feel welcome when you visit the Home?

Yes 12/12 No 0/12

Any other comments:
· The staff always seem happy to see me!
· Staff always seem friendly & willing to help when approached

Do you feel our residents are well cared for?

Yes 12/12 No 0/12

Any other comments:
• There were no further comments

Do you feel the facilities at Shandford meet your needs when you visit the Home?

Yes 10/12 No 0/12

Any other comments:
· Treatment room could be a little less crowded. Also treatment couch could do with a ‘blue roll’ (now in place)
· Treatment room is a useful facility

Here is a list of words that may describe your impression of Shandford.
Please tick as many boxes as you wish.

Clean 11/12 Unclean 0/12
Warm 12/12 Cold 0/12
Safe 11/12 Unsafe 0/12
Friendly 12/12 Unfriendly 0/12
Odour free 9/12 Unpleasant odour 1/12
Homely 12/12 Cold & impersonal 0/12
Relaxed atmosphere 10/12

Any comments on the above:
· Shandford is one of the nicest Residential Homes that I visit. It is an all-rounder and I wouldn’t hesitate to recommend it to any potential residents.
· On a recent visit with a student nurse, all above positive aspects noticed & commented on.

2. About the Staff

Here is a list of words that may describe the staff you come into contact with.
(Please tick all the boxes which best describe them)

Friendly 12/12 Unfriendly 0/12
Caring & kind 12/12 Uncaring 0/12
Polite 12/12 Rude 0/12
Helpful 12/12 Inconsistent 0/12
Competent 9/11 Unprofessional 0/12
Consistent 10/12
Professional 12/12
Available 10/11

Any further comments:
· I have never witnessed any ‘cross words’ or actions. The staff appear to be extremely competent and approachable.
· Staff met appear to be competent in communication skills & their general approach to patients. However, I am unaware of other competencies/skills/staff training.

If you wished to make a complaint, would you know how to?

Yes 11/12 No 1/12

Any further comments:
• There were no further comments

3. Management of the Home

Are you satisfied with:

The availability of the Home’s Managers to discuss any problems when you need to
- Yes 12/12

Whether they get things done when asked?
- Yes 12/12

The approachability of the Home’s Manager
- Yes 12/12

Management’s efforts to create a good atmosphere
- Yes 11/12

Are there any other comments you wish to make regarding the Management of the Home?
· As a mobile hairdresser visiting Shandford fortnightly, the management & staff are extremely helpful & welcoming.
· Appears to be well managed

4. Comments
In your view, what aspects, if any, of our Home need improvements?

• None

Any further comments?

· Shandford has a very warm, friendly & caring atmosphere and is a lovely place to be.
· What more can I say? I am always made welcome; residents are happy and I know places are much sought after by residents. Keep up the good work!
· Shandford is a friendly home – standards of care high. Residents appear to be well cared for and comfortable. Communication between carers, Senior Carers & Community Nurses in reporting of problems, or treatments required, is good. It is a well run care home.